Whether it is to optimize operational efficiency, increase customer satisfaction or refine internal processes, our clients seek a partner who understands their needs and provides expert support.
An innovation-oriented approach that enables our Clients to explore new market segments, offer products and services that are increasingly in line with consumer expectations.
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Innovative Customer Service services for the development of your Business. Qualified support staff in different business areas, integrated with AI technology tools to better manage user needs.
A customized Customer Service strategy enables new growth opportunities, transforming it from a cost center to an engine for business development through:
Inbound contact response services with specialized operators in various fields, supported by state-of-the-art conversational AI technology.
Targeted campaigns to expand and retain Client portfolios by increasing business opportunities and competitiveness.
Backoffice services for carrying out operational activities such as enterprise e-mail management, ticketing platforms, and CRM.
Developing a dedicated Customer Journey experience, integrating a skilled team and technology, enables our Clients to find solutions to build strong and lasting relationships.
Continuously developing, measuring, and adjusting the services provided allows you to adapt your strategy to market needs, improving efficiency and end-user satisfaction.
Investing in ongoing training of the support team helps to create a service that not only solves problems but anticipates needs, creating a competitive advantage.
Automation tools and artificial intelligence can streamline processes and reduce response times, improving customer satisfaction.
Innovative Customer Service services for the development of your Business. Qualified support staff in different business areas, integrated with AI technology tools to better manage user needs.
Assessment is the starting point for creating tailored Customer Service solutions. Through an in-depth analysis of our Customers' needs, challenges and goals, we gather crucial information that allows us to map the entire Customer Journey.
We identify pain points and areas for improvement, laying the foundation for developing specific, targeted strategies. Using advanced analytical tools and diverse integrations, we gain useful insights to guide the entire service design and implementation process, ensuring that each solution meets the customer's needs and helps improve the overall experience
Each customized project stems from a deep understanding of each Client's specific needs, combining advanced technological solutions with a highly personalized approach. We design tailored experiences, optimizing workflows and integrating with a variety of CRM systems for seamless, centralized management of Customer interactions.
Each step in the process is designed to be agile and adaptable, responding flexibly to changing needs. This approach enables us to help our customers differentiate themselves from the competition, improving user satisfaction and cementing valuable relationships over time.
The shift from feedback to dedicated service is essential to offer increasingly personalized and proactive support. By constantly collecting and analyzing user feedback, we can identify areas for improvement and tailor the service to the specific needs of Customers.
This approach allows us to promptly resolve any issues, optimize the experience, and increase satisfaction, a key aspect of business success and reputation.
Every success is based on data that testify to our growth, commitment, and the trust of customers and partners.
Company name GAP S.r.l.u.
Via Antonio Pigafetta, 5 34147 – Trieste, Italy
VAT / CF number 01027540325
REA TS – 118829
Capital stock 100,000.00 €
GAP S.r.l.u.
Via Battisti, 2
34125 – Trieste, Italy
R&D: Udine
Offices: 12 in EU
Contact
T. +39 040 0648648
F. +39 040 0648647
toll-free number
800 91 31 32
POR FESR 2014/2020
Project 1
Project 2
PR ERDF 2021/2027
Project 1
Project 2
