The transportation, travel, and hospitality industry requires highly responsive customer service capable of handling a wide range of requests—from reservations to complaints—24 hours a day, 7 days a week.
With our experience in the contact center industry, we offer tailored solutions and strategic, personalized support to various sectors through a range of customer care services designed to enhance the customer experience and optimize business operations.
We know how critical it is to manage requests and information in real time. Our inbound contact center services ensure that every call is handled by experienced agents who are ready to provide information about services, manage reservations, and resolve any issues. This approach not only improves customer satisfaction but also contributes to smoother operations.
Our outbound contact center is dedicated to reaching out to potential customers to promote travel packages, special offers, and personalized services. Through targeted campaigns, we can increase the visibility of your services and generate new sales opportunities, thereby supporting the growth of your business.
This approach allows customers to contact us in whatever way they prefer, ensuring quick and relevant responses. In addition, integrating AI technologies into our service enables us to automate responses to frequently asked questions and streamline processes, further improving operational efficiency.
In addition, we can integrate digital processes that improve efficiency and reduce wait times, contributing to a more responsive and proactive customer service experience
Switchboard service that includes call forwarding, routing calls to the appropriate departments, and managing internal communications.
Customer Care Service for general customer management, providing support on software management systems, service routes, and route changes.
Handling complaints, emergencies, and updating customer data.
Assistance for customers with reservations and payment processing.
Management and support for purchasing, modifying, canceling, and downloading tickets.
Outbound calls to customers who need more information or for promotional purposes.
Customer Survey (a survey of customers regarding their satisfaction or needs), collecting feedback on their experience.
Managing inquiries across multiple platforms (chat, email, and social media).
Data entry: a service for entering data into management software.
Management of administrative processes, such as personnel and social security record-keeping, and operational support for payroll services.
Support via chat, email, and other digital platforms to answer customer questions and resolve issues quickly and efficiently.
We provide multilingual support for all of our services.
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Company name GAP S.r.l.u.
Via Antonio Pigafetta, 5 34147 – Trieste, Italy
VAT / CF number 01027540325
REA TS – 118829
Capital stock 100,000.00 €
GAP S.r.l.u.
Via Battisti, 2
34125 – Trieste, Italy
Other locations
R&D: Udine
Offices: 12 in EU
Contact
T. +39 040 0648648
F. +39 040 0648647
toll-free number
800 91 31 32
POR FESR 2014/2020
Project 1
Project 2
PR ERDF 2021/2027
Project 1
Project 2
