The transportation, travel and hospitality industry requires highly responsive customer service that can handle a wide range of inquiries, from reservations to complaints, 24/7.
With our experience in the contact center industry, we offer tailored solutions and strategic, customized support to industries through a range of customer care services designed to enhance the customer experience and optimize business operations.
We know how critical real-time management of inquiries and information is. Our inbound contact center services ensure that every call is handled by experienced operators who are ready to provide information about services, handle reservations, and resolve any issues. This approach not only improves customer satisfaction, but also contributes to smoother operations.
Our outbound contact center is dedicated to contacting potential customers to promote travel packages, special offers and customized services. Through targeted campaigns, we can increase the visibility of your services and generate new sales opportunities, thereby supporting your business growth.
This approach allows customers to contact us in the way they prefer, ensuring quick and relevant answers. In addition, integrating AI technologies into our service allows us to automate answers to frequently asked questions and streamline processes, further improving operational efficiency.
In addition, we can integrate digital procedures that improve efficiency and reduce wait times, contributing to more responsive and proactive customer service
Switchboard service with call transfer and call routing to relevant departments and management of internal communications.
Customer care service for general customer management, provide information on general management, lines and route changes.
Complaint handling, emergencies, and updating customer data.
Supporting clients during booking and payment processing.
Management and support in purchasing, editing, canceling, and downloading tickets.
Outbound calls to users who need further information or for promotion.
Customer Survey (survey of customers of their satisfaction or needs), experience feedback collection.
Management of requests on multiple platforms (chat, e-mail, and social media).
Data entry: service of entering data into management systems.
Management of administrative processes, such as master and contribution management, and operational support for settlement services.
Support through chat, e-mail and other digital platforms to answer customer questions and solve problems quickly and efficiently.
We dedicate multilingual support for all our services.
Reggio Emilia
Contact form
Fill out the contact form for assistance with your submitted request.
Company name GAP S.r.l.u.
Via Antonio Pigafetta, 5 34147 – Trieste, Italy
VAT / CF number 01027540325
REA TS – 118829
Capital stock 100,000.00 €
GAP S.r.l.u.
Via Battisti, 2
34125 – Trieste, Italy
R&D: Udine
Offices: 12 in EU
Contact
T. +39 040 0648648
F. +39 040 0648647
toll-free number
800 91 31 32
POR FESR 2014/2020
Project 1
Project 2
PR ERDF 2021/2027
Project 1
Project 2
