We specialize in providing a full range of support services for health care facilities, hospitals and nursing homes, with a focus on quality and efficiency.
We offer dedicated telephone support for booking medical examinations, diagnostic tests and therapeutic treatments, ensuring short waiting times and professional handling of requests.
We use the most advanced healthcare management and software, including MEDArchiver, FastBooking, Epic, Cerner, Allscripts, Meditech, Almaviva, HealtShare, Medmaker, Gipo, Zucchetti, Arzamed, Open Studio, and DoctorManager to ensure integrated and smooth management of patient data and administrative practices.
Our team is trained to provide detailed information about the services offered, support patients in preparing the necessary documentation, and assist with administrative paperwork.
We are committed to clear and transparent communication, ensuring that every patient receives the attention and support needed for a positive and reassuring health care experience.
Another key point for us is to integrate the PEIVAC (Internal Emergency Plan for EVACuation) and PEIMAF (Internal Emergency Plan for Mass Casualty Influx) protocols.
Our expertise in implementing PEIVAC and PEIMAF allows us to support healthcare facilities by ensuring a prompt and efficient response in emergency situations, ensuring that every patient receives the care they need as quickly as possible.
We offer support in the day-to-day management of activities, providing ongoing and individualized assistance for those living in residential facilities or needing help at home.
We support facilities that promote Active Aging through communications/sms/emails that encourage social participation, physical and mental exercise, and maintenance of autonomy, fostering a proactive approach to health and wellness.
Switchboard service with call transfer and on-call physician engagement based on shifts and attendance, for outpatient clinics and emergency rooms.
Customer care service with general and specific information (schedules, availability, parking information, information on the course of the visit or examination, information on services…)
Booking of visits, examinations, cancellations (new, changes, cancellations)
Patient support for payment processing
Reminder of visits or assisted living
Post-visit and post-operative care such as reminders or reminders for dressings, taking medications, follow-up visits
Sending emails and text messages for appointment or prescription reminders
SMS/e-mail recruitment and solicitation campaigns (blood donors, cancer screening, dental prevention,…)
Customer Survey (survey of patients of their satisfaction or needs), feedback collection of experience with the facility, medical staff, or specific examination
Data collection + “remote medical history”, prequalification, medical DB compilation, “electronic medical record” update, data normalization in different management systems
Management (Opening, updating and closing) of files (ticketing)
We dedicate multilingual support for all our services.
Reggio Emilia
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Company name GAP S.r.l.u.
Via Antonio Pigafetta, 5 34147 – Trieste, Italy
VAT / CF number 01027540325
REA TS – 118829
Capital stock 100,000.00 €
GAP S.r.l.u.
Via Battisti, 2
34125 – Trieste, Italy
R&D: Udine
Offices: 12 in EU
Contact
T. +39 040 0648648
F. +39 040 0648647
toll-free number
800 91 31 32
POR FESR 2014/2020
Project 1
Project 2
PR ERDF 2021/2027
Project 1
Project 2
