Automotive

We have developed vertical competencies as both BDC and Service support. Two sides of the same coin that contribute to customer loyalty and improvement of the center’s financial performance.

We offer professional telephone, email, chat, whatsapp and social pre-sales and after-sales customer-centered support focused on improving new and used sales as well as rentals, effective and targeted handling of complaints, in providing accurate information, managing parts, tire changes, schedules and scheduling of coupons and maintenance through to administrative paperwork, extended warranties, insurance services and even financing.

We use the most advanced industry management systems and software, including MotorK, Zucchetti, Dms Sipad, and One Dealer, to ensure integrated and smooth management of customer data and practices.

We are committed to clear and transparent communication, ensuring that every customer receives the attention and support they need for a positive and reassuring experience, minimizing inconvenience for those who need to stop by the repair shop for a service or tire change.

Inbound

Switchboard service with call transfer and engagement of vendors, administration, or warehouse based on attendance and/or schedules.

Booking coupons and tire changes, managing appointment cancellations (changes, cancellations)

Booking visits and tests for new and used vehicles

Customer care service with general and specific information on vehicles under repair or for sale

Support for paperwork, property transfers, financing, payments

Outbound Service

Reminder of completion of coupons or availability to pick up vehicles or documents (handovers)

Reminder for coupon or tire change deadlines

Notification of promotions, special offers, discounts, etc…

Customer Survey (survey of customers of their satisfaction or needs), collecting feedback of the experience with the facility, services and staff

Backoffice Service

Updating master data and customer records

Enrichment and normalization of data in different management systems

Handling of reminders, complaints, and written requests

DB update of used vehicles, available, features

Management of publications on used or bid portals

We dedicate multilingual support for all our services.

Case study

Private Medical Center

Reggio Emilia

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