Customer Profiles

Customer service and conversational automation solutions have become key to optimizing the relationship with users and thus improving operational efficiency, covering the needs of public administrations, large companies, microenterprises, and freelancers.

These solutions simplify relationship processes, improving the customer experience and maintaining high competitiveness in the market.

Public Administration

To meet the challenges of efficiency and transparency, modern PAs need solutions that streamline the handling of requests and simplify interaction with citizens, including through the digitization of services.

Large Enterprises

Large enterprises today require scalable solutions that improve internal processes and put the customer experience at the center. Our customizable customer service solutions help companies better manage contacts, build customer loyalty, and seize new growth opportunities by turning customer service into a development engine.

Micro Enterprises and SMEs

Microenterprises and SMEs, pillars of the Italian economy, face daily challenges in managing often limited resources. Adopting modern and flexible customer service solutions enables them to optimize processes, improve efficiency and dynamically respond to customer demands, increasing competitiveness and customer satisfaction.

Freelancers

Clients such as lawyers, doctors, accountants, and many others often need to delegate daily tasks such as answering the phone and arranging appointments. Solutions such as Remote Secretarial, GAP’s business unit dedicated to freelancers, optimize their time, improving the efficiency and quality of service provided and allowing them to focus on their core value-added activities.

Case study

Private Medical Center

Reggio Emilia

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