We have developed specialized expertise both as a BDC and in supporting the Service department. These are two sides of the same coin that contribute to customer retention and the improvement of the center’s financial performance.
We offer professional pre- and post-sales support via phone, email, chat, WhatsApp, and social media—a customer-centered service focused on boosting sales of new and used vehicles as well as rentals, on the effective and targeted management of complaints, on providing accurate information, on managing parts, tire changes, scheduling, and booking for tune-ups and maintenance, all the way through to administrative procedures, warranty extensions, insurance services, and financing.
We use the most advanced industry-specific management and software systems, including MotorK, Zucchetti, Dms Sipad, and One Dealer, to ensure seamless, integrated management of customer data and records.
Switchboard service with call forwarding and routing calls to sales, administration, or warehouse staff based on staff availability and/or schedules.
Scheduling maintenance checkups and tire changes; managing appointment cancellations (changes, cancellations)
Scheduling Inspections and Tests for New and Used Vehicles
Customer Care Service providing general and specific information about vehicles being repaired or for sale
Assistance with administrative procedures, property transfers, financing, and payments
Reminders regarding the completion of vehicle inspections or the availability of vehicles or documents for pickup (transfer of ownership)
Reminders for service appointments or tire replacement deadlines
Notifications about promotions, special offers, discounts, etc…
Customer Survey (a survey on customer satisfaction or needs), gathering feedback on their experience with the facility, services, and staff
Updating Master Data and Customer Records
Data Enrichment and Normalization Across Different Management Systems
Handling of reminders, complaints, and written requests
Update to the database of used vehicles, availability, and specifications
Management of listings on used goods or deal portals
We provide multilingual support for all of our services.
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Company name GAP S.r.l.u.
Via Antonio Pigafetta, 5 34147 – Trieste, Italy
VAT / CF number 01027540325
REA TS – 118829
Capital stock 100,000.00 €
GAP S.r.l.u.
Via Battisti, 2
34125 – Trieste, Italy
Other locations
R&D: Udine
Offices: 12 in EU
Contact
T. +39 040 0648648
F. +39 040 0648647
toll-free number
800 91 31 32
POR FESR 2014/2020
Project 1
Project 2
PR ERDF 2021/2027
Project 1
Project 2
