{"id":934,"date":"2025-04-17T11:43:18","date_gmt":"2025-04-17T09:43:18","guid":{"rendered":"https:\/\/gapitalia.com\/progetto\/public-transportation-company\/"},"modified":"2025-04-18T09:59:54","modified_gmt":"2025-04-18T07:59:54","slug":"public-transportation-company","status":"publish","type":"progetto","link":"https:\/\/gapitalia.com\/en\/progetto\/public-transportation-company\/","title":{"rendered":"Public transportation company"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"934\" class=\"elementor elementor-934 elementor-890\" data-elementor-post-type=\"progetto\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78f56311 e-flex e-con-boxed e-con e-parent\" data-id=\"78f56311\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6b8b7005 e-con-full e-flex e-con e-child\" data-id=\"6b8b7005\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7b3fe4ac e-con-full e-flex e-con e-child\" data-id=\"7b3fe4ac\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1fca74ec elementor-widget elementor-widget-heading\" data-id=\"1fca74ec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Public transportation company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cae5f50 elementor-widget elementor-widget-heading\" data-id=\"5cae5f50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">How a hybrid human + AI contact center improved the user experience in Public Transportation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74e05980 elementor-widget elementor-widget-text-editor\" data-id=\"74e05980\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tUrban and suburban public transportation companies face daily challenges in managing user information, handling reports, and assisting fragile categories of travelers. There are often long wait times for phone and e-mail requests, difficulties in providing real-time updates on schedules and service changes, and the need to ensure accessibility and personalized support for people with disabilities or special needs. To meet these challenges, the adoption of a contact center enhanced by artificial intelligence solutions proves strategic, improving service efficiency and user experience.  \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38512a2f e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"38512a2f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-65bf0eb5 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"65bf0eb5\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-22314a97 e-con-full e-flex e-con e-child\" data-id=\"22314a97\" data-element_type=\"container\" data-settings=\"{&quot;position&quot;:&quot;absolute&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-733d3987 elementor-widget elementor-widget-heading\" data-id=\"733d3987\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Public transportation company<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6651fc8c e-con-full e-flex e-con e-child\" data-id=\"6651fc8c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-74d8669b e-con-full e-flex e-con e-child\" data-id=\"74d8669b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1a7e2ad4 e-con-full e-flex e-con e-child\" data-id=\"1a7e2ad4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c96170c elementor-widget elementor-widget-heading\" data-id=\"4c96170c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Project Goals.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50d43fb1 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"50d43fb1\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37a4623f e-con-full e-flex e-con e-child\" data-id=\"37a4623f\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6287fb32 e-con-full e-flex e-con e-child\" data-id=\"6287fb32\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10fb902b elementor-widget elementor-widget-text-editor\" data-id=\"10fb902b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Through the combination of human and AI assistance, the project aimed to <strong>reduce waiting times<\/strong> for information on schedules, routes, fines, refunds, lost and found items, and tickets; <strong>manage real-time reports of disruption<\/strong> and provide timely updates; <strong>improve support for fragile groups<\/strong>, such as the elderly, people with disabilities, and tourists; and <strong>integrate information with<\/strong> the transportation company&#8217;s <strong>digital platforms<\/strong> for a smoother, more interconnected service. Last but not least is the need to constantly and punctually monitor user satisfaction and gather suggestions for adjusting coverage across the territory or improving management at peak times. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-60295b38 e-con-full e-flex e-con e-child\" data-id=\"60295b38\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-54f897e3 e-con-full e-flex e-con e-child\" data-id=\"54f897e3\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-486633c6 e-con-full e-flex e-con e-child\" data-id=\"486633c6\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d3fac89 elementor-widget elementor-widget-heading\" data-id=\"7d3fac89\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The GAP Solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-79fdbcfb e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"79fdbcfb\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ab36826 e-con-full e-flex e-con e-child\" data-id=\"2ab36826\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-10f700d5 e-con-full e-flex e-con e-child\" data-id=\"10f700d5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10c49704 elementor-widget elementor-widget-text-editor\" data-id=\"10c49704\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The strategy adopted is based on three key pillars: <strong>AI Digital Agents<\/strong>, such as chatbots and voicebots, to automatically answer frequently asked questions about schedules, detours, ticket and season ticket purchases, reducing the workload for human operators; <strong>Specialized Human Operators<\/strong> to handle more complex requests, complaints, personalized assistance for passengers with special needs, and handling emergency situations; and <strong>Integration with Corporate CRM<\/strong> to track every interaction, improve service quality, and predict future critical issues.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7066d521 e-con-full e-flex e-con e-child\" data-id=\"7066d521\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2babed5c e-con-full e-flex e-con e-child\" data-id=\"2babed5c\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-32d3f1a7 e-con-full e-flex e-con e-child\" data-id=\"32d3f1a7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-461b996e elementor-widget elementor-widget-heading\" data-id=\"461b996e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Critical issues and proposals<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1619fc00 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"1619fc00\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11c37fcd e-con-full e-flex e-con e-child\" data-id=\"11c37fcd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-26e8320c e-con-full e-flex e-con e-child\" data-id=\"26e8320c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c417d6e elementor-widget elementor-widget-text-editor\" data-id=\"3c417d6e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In public transportation, some recurring and widespread issues require targeted solutions to which GAP can provide a robust yet cost-effective answer. <strong>High wait times for information<\/strong> are dramatically reduced with the implementation of chatbots and voicebots that can respond to common requests in real time. <strong>Service changes<\/strong> are handled by AI Systems that send push notifications and customized voice updates. Specially trained human operators provide multilingual assistance and support for <strong>fragile users<\/strong> (elderly, disabled, tourists). <strong>Complaints and reports of faults or delays<\/strong> are handled by following an optimized workflow, with automatic ticket opening and alerting managers, including maintaining priorities of the most urgent cases.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1b094d0 e-con-full e-flex e-con e-child\" data-id=\"1b094d0\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-10ed875b e-con-full e-flex e-con e-child\" data-id=\"10ed875b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-753e8b77 e-con-full e-flex e-con e-child\" data-id=\"753e8b77\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-482c11c2 elementor-widget elementor-widget-heading\" data-id=\"482c11c2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Measurable Results and Benefits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35876360 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"35876360\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f65075e e-con-full e-flex e-con e-child\" data-id=\"6f65075e\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-46a0fb55 e-con-full e-flex e-con e-child\" data-id=\"46a0fb55\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6531ab43 elementor-widget elementor-widget-text-editor\" data-id=\"6531ab43\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t50% reduction in telephone wait times; 40% improvement in immediate resolution of chat and voice requests; 35% increase in fragile user satisfaction due to more accessible assistance; implementation of automatic notifications for delays and route changes, reducing repetitive calls to the call center by 60%.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-88e50bc e-con-full e-flex e-con e-child\" data-id=\"88e50bc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-efb3287 e-con-full e-flex e-con e-child\" data-id=\"efb3287\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-8056e3c e-con-full e-flex e-con e-child\" data-id=\"8056e3c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c504e0 elementor-widget elementor-widget-heading\" data-id=\"6c504e0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Strategic Advantages of Outsourcing \nin Public Transportation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-04c7a7d e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"04c7a7d\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d3c000 e-con-full e-flex e-con e-child\" data-id=\"6d3c000\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b6e4fdb e-con-full e-flex e-con e-child\" data-id=\"b6e4fdb\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23fd21f elementor-widget elementor-widget-text-editor\" data-id=\"23fd21f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Integrating a contact center with AI offers significant competitive advantages especially when dealing with <strong>peak requests<\/strong> during strikes, city events or adverse weather conditions. <strong>Improved user experience<\/strong> increases trust and positive perception of the service, and this is amplified by <strong>reducing errors in communication<\/strong> through automated management and tracking of interactions. Finally, <strong>flexibility and scalability<\/strong>, allow the service to be adapted to seasonal needs or extraordinary events, all without adding to costs.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1d178617 e-con-full e-flex e-con e-child\" data-id=\"1d178617\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-a7d9842 e-con-full e-flex e-con e-child\" data-id=\"a7d9842\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1b44b427 e-con-full e-flex e-con e-child\" data-id=\"1b44b427\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6590f7 elementor-widget elementor-widget-heading\" data-id=\"7b6590f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conclusions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3510eb26 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"3510eb26\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d706375 e-con-full e-flex e-con e-child\" data-id=\"2d706375\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2e38dad1 e-con-full e-flex e-con e-child\" data-id=\"2e38dad1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-36a15020 elementor-widget elementor-widget-text-editor\" data-id=\"36a15020\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThe adoption of an evolved contact center has transformed customer service management in the public transport sector, reducing response times, improving communication with users, and providing a more inclusive service. The benefits achieved have led to reduced operational costs and increased user satisfaction, making the transportation system more efficient and accessible to all users. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-536e1ffc e-con-full e-flex e-con e-child\" data-id=\"536e1ffc\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-79f40041 e-con-full e-flex e-con e-child\" data-id=\"79f40041\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-668309fe e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"668309fe\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-335b5a6e e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"335b5a6e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-26381c9b e-con-full e-flex e-con e-child\" data-id=\"26381c9b\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5dba64d3 e-con-full e-flex e-con e-child\" data-id=\"5dba64d3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7e0e8c1c elementor-widget elementor-widget-heading\" data-id=\"7e0e8c1c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">If your public transportation company also faces similar challenges, our service can help you turn them into opportunities for growth and innovation.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8f800a elementor-align-left elementor-widget elementor-widget-button\" data-id=\"a8f800a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/gapitalia.com\/en\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"54\" height=\"8\" viewBox=\"0 0 54 8\" fill=\"none\"><path d=\"M53.3535 4.35355C53.5488 4.15829 53.5488 3.84171 53.3535 3.64645L50.1716 0.464466C49.9763 0.269204 49.6597 0.269204 49.4645 0.464466C49.2692 0.659728 49.2692 0.976311 49.4645 1.17157L52.2929 4L49.4645 6.82843C49.2692 7.02369 49.2692 7.34027 49.4645 7.53553C49.6597 7.7308 49.9763 7.7308 50.1716 7.53553L53.3535 4.35355ZM0 4.5L53 4.5V3.5L0 3.5L0 4.5Z\" fill=\"black\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7bb16c1f e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7bb16c1f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-216b7aab elementor-widget elementor-widget-heading\" data-id=\"216b7aab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Case study<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637cd1e6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"637cd1e6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-754d780d e-con-full e-grid e-con e-child\" data-id=\"754d780d\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-27154618 e-con-full e-flex e-con e-child\" data-id=\"27154618\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-72a6b64e e-con-full e-flex e-con e-child\" data-id=\"72a6b64e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-74ecd264 elementor-widget elementor-widget-heading\" data-id=\"74ecd264\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Private Medical Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a9c321a elementor-widget elementor-widget-text-editor\" data-id=\"5a9c321a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reggio Emilia<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4011b6cd e-con-full e-flex e-con e-child\" data-id=\"4011b6cd\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7bf88657 e-con-full e-flex e-con e-child\" data-id=\"7bf88657\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-25c77815 e-con-full e-flex e-con e-child\" data-id=\"25c77815\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72078005 elementor-widget__width-initial elementor-absolute elementor-widget elementor-widget-image\" data-id=\"72078005\" data-element_type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"54\" height=\"8\" src=\"https:\/\/gapitalia.com\/wp-content\/uploads\/2025\/02\/arrow-right.svg\" class=\"attachment-large size-large wp-image-167\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da52641 e-con-full e-flex e-con e-child\" data-id=\"da52641\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea466f9 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4ea466f9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Contact form<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50ee9c0f elementor-widget elementor-widget-text-editor\" data-id=\"50ee9c0f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Fill out the contact form for assistance with your submitted request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14470230 elementor-button-align-end elementor-widget__width-initial elementor-mobile-button-align-start elementor-widget elementor-widget-form\" data-id=\"14470230\" data-element_type=\"widget\" data-settings=\"{&quot;button_width&quot;:&quot;40&quot;,&quot;button_width_tablet&quot;:&quot;100&quot;,&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"GAP Inquiry\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"934\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"14470230\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Public transportation company - GAP\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"934\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8cacdd6 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8cacdd6\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tLast name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8cacdd6]\" id=\"form-field-field_8cacdd6\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Last name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_1c5fb04 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1c5fb04\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPhone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_1c5fb04]\" id=\"form-field-field_1c5fb04\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Phone\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tE-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"E-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_92ab8a3 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_92ab8a3\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_92ab8a3]\" id=\"form-field-field_92ab8a3\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Company\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_7a40924 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7a40924\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tIndustry\/Profession\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_7a40924]\" id=\"form-field-field_7a40924\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Industry\/Profession\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_84c512d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_84c512d\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tItem\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_84c512d]\" id=\"form-field-field_84c512d\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Item\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"6\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_f0e79c1 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f0e79c1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tShared file\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_f0e79c1][]\" id=\"form-field-field_f0e79c1\" class=\"elementor-field elementor-size-md  elementor-upload-field\" multiple=\"multiple\" data-maxsize=\"10\" data-maxsize-message=\"This file exceeds the maximum allowed size.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_9ecfe60 elementor-col-60 elementor-md-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_9ecfe60\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPrivacy Policy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_9ecfe60]\" id=\"form-field-field_9ecfe60\" class=\"elementor-field elementor-size-md  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_9ecfe60\">I confirm the processing of my personal data<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-40 e-form__buttons elementor-md-100\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-md\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"54\" height=\"8\" viewBox=\"0 0 54 8\" fill=\"none\"><path d=\"M53.3535 4.35355C53.5488 4.15829 53.5488 3.84171 53.3535 3.64645L50.1716 0.464466C49.9763 0.269204 49.6597 0.269204 49.4645 0.464466C49.2692 0.659728 49.2692 0.976311 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https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Public transportation company - GAP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/gapitalia.com\/progetto\/azienda-di-trasporto-pubblico\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Public transportation company - GAP\" \/>\n<meta property=\"og:description\" content=\"Public transportation company How a hybrid human + AI contact center improved the user experience in Public Transportation Urban and suburban public transportation companies face daily challenges in managing user information, handling reports, and assisting fragile categories of travelers. 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